Refund Policy

The short version: Try Pro or Elite free for 7 days. If you decide within 30 days of your first paid charge that RecruitMatrix isn't for you, ask for a refund and we'll refund that payment in full. Cancel anytime in Settings.

1. The 7-day free trial

New Pro and Elite subscriptions include a 7-day free trial. Your card is collected at sign-up but is not charged until the trial ends. You will be reminded by email before the trial ends. Cancel anytime during the trial and you will not be charged.

2. 30-day money-back guarantee

Your first paid charge on Pro or Elite is backed by a 30-day money-back guarantee:

• If within 30 days of your first paid charge you decide RecruitMatrix isn't the right fit, email support@recruitmatrix.app and ask for a refund.
• We will refund the full amount of that first payment — no questions, no fine print.
• Refunds are issued to the original payment method via Stripe, typically within 5–10 business days.

3. Cancellation after the first 30 days

After 30 days from your first paid charge, the money-back guarantee no longer applies. You may still cancel at any time from your Settings page with one click. You keep access until the end of the billing period you have already paid for. We do not prorate partial periods.

4. Annual subscriptions

The 30-day money-back guarantee applies to your first annual charge. After 30 days, annual subscriptions are non-refundable for the remainder of the period, but they will not auto-renew if you cancel.

5. How to request a refund

Email support@recruitmatrix.app from the email address on your account. You don't need to explain why — though we'd appreciate honest feedback so we can improve.

6. After a refund

After a refund is issued, your account reverts to the Free plan. Your athlete profile, schools, and recruiting history are preserved at the Free-tier limits. You may upgrade again at any time; subsequent paid periods are not covered by the original guarantee.

7. Abuse

The guarantee is meant to protect athletes and families evaluating RecruitMatrix in good faith. We reserve the right to decline refunds in cases of obvious abuse (e.g., repeatedly creating new accounts to extend trials, or systematically exporting data and then requesting refunds). We expect this to be rare.

8. Contact

Questions? Email support@recruitmatrix.app.